Refund Policy
Effective: 2026-10-19
We want you to pay for LADEO only if it is useful to you. This policy explains cancellations and refunds. Purchases are made through our reseller Paddle.com, the Merchant of Record, which processes refunds.
1. Free trial
New workspaces start with a free trial. No payment details are required and nothing is charged during the trial.
2. 14-day money-back guarantee
Paid plans are billed in advance for each billing period. If you are not satisfied, you can request a full refund of any charge within 14 days of that charge.
3. After 14 days
Charges older than 14 days are not refunded, and we do not refund unused parts of a billing period. You can cancel at any time to stop future charges; the plan stays active until the end of the period you paid for.
4. How to cancel
Go to Settings → Usage & plan and cancel the subscription, or email ladeoadmin@gmail.com. Cancellation takes effect at the end of the current billing period.
5. How to request a refund
Email ladeoadmin@gmail.com from the email address of your account with your workspace name and the date and amount of the charge, or contact Paddle through the link in your receipt email (paddle.net). Refunds are issued by Paddle to the original payment method, usually within 5–10 business days depending on your card issuer or bank.
6. Exceptions
We may refuse refunds in cases of fraud, abuse or serious breach of our Terms of Service.
7. Your statutory rights
This policy does not limit any rights you have under consumer protection law, including the Consumer Act of the Philippines (Republic Act No. 7394) and, for consumers in Korea, the Act on the Consumer Protection in Electronic Commerce.
Operator
LADEO · ladeo.co
- Company: EAZY NETWORK SOLUTION INC.
- Registered in: Philippines
- SEC Registration No.: 2022030045158-00
- Address: 3-2 Malabanias Road, Angeles, 2009 Pampanga, Philippines
- Email: ladeoadmin@gmail.com